How can a letting agent use an AI receptionist?
A letting agent can use an AI receptionist to answer calls from applicants, tenants and landlords, take the property address and what's needed, book viewings for you to confirm and record maintenance reports, so staff can return calls in order instead of juggling them live.
Three kinds of caller
Each needs different details, so the first job is to find out who's calling.
- Applicants: interested in a property, want a viewing, ask about availability or pets.
- Tenants: reporting repairs, asking about rent or their tenancy.
- Landlords: thinking of letting a property, asking about your services or fees.
Viewings
For applicants, the receptionist should take which property, their name and number, and a time that suits, then hold it for the team to confirm. That keeps your diary in your control, which matters when keys, tenants' notice or a colleague's availability affect the time.
Maintenance reports
For tenants reporting a problem, it should take the address, what's wrong, how long it's been happening and access details, and flag anything urgent. It should not promise repair dates the agency can't guarantee.
Where Pickuply fits
Pickuply learns your services, hours and fees from your website. On calls it takes the property, the caller's details and a preferred time, pencils viewings in for you to confirm, marks urgent calls, and sends each call to your inbox and, if you connect one, to HubSpot or Salesforce.
Free to try on a call in your browser. No card needed. Or start without a website.
Questions
Can it answer questions about specific properties?
Only what's in the details you give it. For listing-specific questions it takes a message.
Does it connect to my property software?
Not directly. It can send leads to HubSpot, Salesforce or Google Sheets, and email you every call.